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Privacy Policy

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Privacy Policy

Effective Date: 01 January 2025

1. Introduction

This Privacy Policy describes how Vablet, Meiotic, Inc., and AppSolutely, Inc. (“Company,” “we,” “our,” or “us”) collect, use, share, and protect personal data in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws. This policy applies to individuals in the European Economic Area (EEA) and those whose data we process in connection with our services.

2. What Data We Collect & Why

a. Contact and Professional Information

We may collect your name, email address, telephone number, and the name of the organization you work for. This data is collected when you contact us by email, phone, web form, or chat.

Purpose and Legal Basis:

  • Responding to inquiries: Legitimate interest
  • Providing services and support: Contractual necessity
  • Marketing communications: Consent

b. Payment Information

When purchasing our services, your payment details may be processed by a third-party payment processor.

Purpose and Legal Basis:

  • Processing payments: Contractual necessity

c. Electronic Activity, Device, and Geolocation Data

We may collect your IP address, device type, browser type, operating system, and user activity on our site, platform, and software.

Purpose and Legal Basis:

  • Improving site functionality and marketing: Legitimate interest
  • Security monitoring: Legitimate interest

d. Behavioral Profiling

We analyze user activity data to estimate the likelihood of purchasing our product. We do not make decisions that have legal or similarly significant effects based solely on automated processing.

Legal Basis: Legitimate interest

e. Biometric Data

We may record voicemail messages or video calls. These are used solely for communication purposes and are not stored unless otherwise necessary.

Legal Basis: Consent (if recorded)

f. Social Media Information

If you use social media sharing tools on our website, limited information is collected by those tools.

Legal Basis: Consent

3. Data Sharing

We do not sell personal information. We may share data with third-party service providers for:

  • Core software functionality
  • Customer support
  • Payment processing
  • Sales and marketing tools
  • Analytics and infrastructure

We require all third parties to respect the security of your personal data and comply with applicable data protection laws.

4. International Data Transfers

If we transfer personal data outside the EEA, we use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Transfers to countries with an adequacy decision
  • Binding Corporate Rules (if applicable)

5. Data Retention

We retain personal data only as long as necessary for business operations or legal compliance. This includes:

  • Communications and contracts: 6 years after termination
  • Support tickets: 2 years after closure
  • Marketing data: until you withdraw consent or opt out

6. Your GDPR Rights

You have the following rights under GDPR:

  • Right of Access: Request details of personal data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where applicable.
  • Right to Restrict Processing: Temporarily limit our processing.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing.
  • Rights related to Automated Decision-Making: Request human review and contest decisions.

To exercise your rights:

We will verify your identity before fulfilling any requests.

7. Consent and Withdrawal

Where processing is based on your consent (e.g., marketing, cookies), you may withdraw your consent at any time using the communication methods listed above.

8. Cookies

Our website uses cookies and similar technologies. A full cookie policy, including how to manage your preferences, is available here. We obtain consent for non-essential cookies through our cookie banner.

9. Children’s Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

10. Data Protection Officer (DPO)

If required under GDPR, we have appointed a Data Protection Officer.

Email: mames@vablet.com

11. Supervisory Authority Contact

You have the right to lodge a complaint with a Supervisory Authority in the EEA, especially in the country where you live or work.

12. EU and UK Representative

In accordance with Article 27 of the GDPR and the UK GDPR, we have appointed the following representatives:

EU Representative:

Rickert Rechtsanwaltsgesellschaft mbH
vablet –
Colmantstraße 15
53115 Bonn
Germany
Email: art-27-rep-vablet@rickert.law

UK Representative:

Rickert Services Ltd UK
vablet –
PO Box 1487
Peterborough
PE1 9XX
United Kingdom
Email: art-27-rep-vablet@rickert-services.uk

You may contact our EU or UK representatives regarding all issues related to processing your personal data or to exercise your rights under applicable data protection laws.

13. Changes to This Policy

We may update this policy periodically. Any changes will be posted on our website with the updated effective date.

Contact

Please email us at support@vablet.com if you have any questions or concerns.

If you need to contact the appropriate authority regarding a data privacy concern, you can contact our Data Protection Officer at mames@vablet.com.

For CCPA-related concerns, contact the Office of the Attorney General of California at https://www.oag.ca.gov/consumers.

  • Core services for our software products

  • Business communication tools

  • Customer relationship management tools

  • Data analytics